Customer engagement platform
Customer profiles and a shared support inbox, so the care team can see who is asking, what has already been said, and what is due next.
Mail to any Milk Mobile support address — customer care, provisioning, accounts or notifications — becomes a ticket with its own reference; replies thread straight back onto it.
Every conversation is attached to a customer record with contact details, tags, notes and full ticket history.
Response and resolution clocks per priority, with breach warnings surfaced across queues and the dashboard.